Privacy Policy

Privacy Policy

This Privacy Policy describes how Nestcare ("we", "us", "our") collects, uses, and shares personal information when you visit or make a purchase from [YOUR SHOPIFY DOMAIN] (the "Site").

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your browser, IP address, time zone, and cookies installed on your device, as well as information about how you interact with the Site (browsing behaviour, pages viewed, referring site). We collect this using the following technologies:

  • Cookies — small data files placed on your device, generally with an identifying number.
  • Log files — track actions on the Site, and collect IP address, browser type, ISP, referring pages, and date/time stamps.
  • Web beacons, tags, and pixels — electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including card numbers — processed securely by our payment provider; we do not store full card details), email address, and phone number ("Order Information").

We refer to automatically collected information and Order Information together as "Personal Information."

2. How We Use Your Personal Information

We use Order Information to:

  • Fulfil orders (including processing payment, arranging shipping, and providing invoices/order confirmations)
  • Communicate with you
  • Screen orders for potential risk or fraud
  • Provide you with information or advertising relating to our products or services, in line with your marketing preferences

We use automatically collected information to help us screen for potential risk and fraud, and to improve and optimize our Site (for example, by generating analytics about how customers browse and interact with the Site).

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us provide our services, including:

  • Shopify — our e-commerce platform, which powers our store and processes checkout, orders, and payments. You can read more about how Shopify uses your personal information at shopify.com/legal/privacy.
  • Payment processors — to securely process your payment.
  • Shipping and fulfilment partners — to deliver your order.
  • Email marketing platform (e.g. Klaviyo / Shopify Email) — to send order updates and, where you have opted in, marketing communications.
  • Advertising partners (Meta, TikTok, Google) — we use pixels/tags from these platforms to understand how visitors interact with the Site and to show you relevant ads on their platforms. These partners may combine this information with other data they have collected from you.

We may also share Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request, or to otherwise protect our rights.

5. Behavioural Advertising

We use the third-party advertising services described above to market to you. You can opt out of targeted advertising by:

You can also opt out generally via the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.

6. Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

7. Your Rights

You have the right to access the personal information we hold about you, to ask that it be corrected, updated, or deleted, and to object to or restrict certain processing. If you would like to exercise this right, please contact us using the details above.

Additionally, if you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we hold about you and the right to request deletion of that information. Nestcare does not sell your personal information.

Your Order Information will be retained for as long as necessary to fulfil the purposes it was collected for (including for tax and accounting purposes), unless a longer retention period is required or permitted by law.

8. Minors

The Site is not intended for individuals under the age of 18.

9. Changes

We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us through the online form.