Refunds & Returns

We want every flock owner to feel good about choosing Nestcare. If your order doesn't work out the way it should, we'll sort it.

🐔 The 90-Day Nest Promise

We believe in what's in the bag. Try it consistently for up to 90 days from your first order & if you're not seeing your hens doing better, let us know and we'll refund you in full. No interrogation, no hoops to jump through.

You don't even need to send the product back. A quick email is all it takes.

Returning an Unopened Item

Changed your mind before opening it? You have 90 days from delivery to send it back, as long as:

• The packaging is still sealed and unopened
• The item is in resalable, like-new condition

Wrong, Damaged, or Faulty Orders

Mistakes happen. If yours arrives broken, damaged or wrong, tell us within 7 days of delivery and we'll put it right straight away, either with a replacement or a full refund. Any shipping costs involved are on us.

Getting in Touch

To start a return, a replacement, or a claim under the Nest Promise, email [YOUR SUPPORT EMAIL] with:

• Your order number
• A short description of what's gone wrong

We'll reply with next steps promptly.

How Refunds Work

Once approved, refunds are returned to your original payment method within 5–7 business days.

Who Pays for Shipping

• If the mistake is ours (damaged, faulty, or wrong item) — we cover the full cost of return shipping
• If you've simply changed your mind — return shipping is at your own expense

Already Opened It?

Once a consumable product has been opened, we're not able to accept it back as a standard return — but it's still covered by the 90-Day Flock Promise above, so you're never left out of pocket if it doesn't work for your hens.

Questions any time — reach us at [YOUR SUPPORT EMAIL] 🐔